Built by Dentists and Dental Consultants to Plug the Front Desk Leaks Costing Practices Patients and Revenue.

A dental answering service helps a dental or specialty practice handle incoming patient calls when the in-office team cannot answer. SmileSuite goes beyond simply answering the phone or taking a message. Our U.S.-based team can help answer and schedule new patients, provide phone backup and after-hours coverage, follow up with leads and web inquiries, and reconnect with patients who have pending treatment.

A dental virtual front desk or virtual receptionist provides remote support for patient communication and front-office workflows. That may include answering calls, scheduling appointments, responding to new patient inquiries, following up with leads, reconnecting with patients who have unscheduled treatment, and helping with other tasks that are difficult for a busy in-office team to consistently get to.

Traditional dental answering services often focus primarily on answering calls and taking messages. SmileSuite was built to plug the front desk leaks that cost practices patients and revenue. We combine U.S.-based remote agents with integrated technology and practice-specific workflows so calls, leads, and follow-up can be actively handled instead of simply being passed back to the office.

SmileSuite focuses on four core areas where dental practices commonly lose patients and revenue: missed new patient opportunities, phone calls that go unanswered when the front desk is busy or the office is closed, inconsistent follow-up with leads and web inquiries, and patients with recommended treatment who have not yet scheduled.

Yes. SmileSuite can work within your practice's established scripts, scheduling rules, availability, and workflows to help move qualified new patients from an initial inquiry to a scheduled appointment. The goal is to capture more new patient opportunities without adding more work to your in-office team.

Yes. SmileSuite provides dental call answering and phone backup when your front desk is busy, as well as coverage during lunch, evenings, weekends, and other configured times. This helps reduce the number of patient and new patient calls that go to voicemail simply because your team is already helping someone else.

Yes. Lead and web inquiry follow-up is one of SmileSuite's core services. Many prospective patients do not schedule after their first call, form submission, or inquiry. SmileSuite helps provide consistent follow-up so those opportunities are less likely to disappear into an inbox, call list, or unfinished task queue.

Yes. SmileSuite can help reconnect with patients who have been recommended treatment but have not yet scheduled. Using your approved workflows and communication preferences, our team can help restart the conversation, answer appropriate scheduling questions, and make it easier for patients to move forward with treatment.

No. SmileSuite is designed to integrate with and support your existing front desk, not replace it. Your in-office team can stay focused on the patients physically in the practice while our remote team helps handle the calls, inquiries, and follow-up that are difficult to consistently manage during a busy clinical day.

Yes. SmileSuite supports dental and specialty practices, including orthodontic and other specialty offices. Scripts, new patient protocols, scheduling rules, office hours, follow-up workflows, and communication preferences can be customized around the way each practice operates.

SmileSuite can provide many of the functions people associate with a dental call center, virtual receptionist, or outsourced front office, but our model is designed specifically around dental front desk workflows. We combine real U.S.-based agents with integrated software and practice-specific processes to function as an extension of your existing team.

SmileSuite began when its founder, a practicing dentist, recognized that missed new patient opportunities, unanswered calls, inconsistent lead follow-up, and unscheduled treatment were costing his own practice patients and thousands of dollars every month. He recruited developers and dental practice consultants to build a system specifically designed to plug those leaks. Today, SmileSuite supports more than 500 dental and specialty practices across the country.